Serving up small bites of sales and service knowledge to build relationships and help customers achieve financial dreams.
Zambia National Commercial Bank, commonly referred to by the name “Zanaco” is a leading retail banking group in Zambia.
Implement a modern approach to learning to support their vision of becoming the top transactional bank by 2020.
Delivered leadership, graduate and sales and service blended learning solutions across the bank which were fun, engaging and immediately implementable in the workplace.
Ceed Learning and Connemara were selected in 2017 to design and develop a blended learning portfolio covering leadership skills, graduate onboarding and sales and service capabilities over a period of three years. The programmes have been successfully implemented and the focus will now move to reinforcement and sustainability.
Here's what our client had to say
Journeying with Connemara and Ceed during the roll out of the Bootcamps has been a rewarding and enriching experience. The work has been delivered to our satisfaction and implemented successfully.
- Mumbi Mwila
Chief-Human Resources & Training Officer
Graduates felt that the portal is a great platform for learning. They felt that it was interactive, easy to access and user friendly. They liked the discussion functionality and appreciated that they can refer back to courses and materials.