Performance support tools

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More about Performance support tools

If you have a document that no one understands, a process that’s difficult to follow, or a software application that people are struggling to use, perhaps training isn’t the best solution. If your employees need information at the point of need, a performance support tool or PST may be more appropriate. PSTs provide enough information to enable people to apply problem-solving skills to resolve a real-time issue. PSTs are the quintessence of just-in-time learning.