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Project Description

Standard Bank’s Consumer and High Net Worth clients’ segment required a comprehensive induction program to onboard new employees effectively. We proposed a modular and digitally-enabled induction program tailored to the needs of the bank. Our solution incorporated digital (asynchronous) and virtual (synchronous) elements to create a seamless onboarding experience. This included designing engaging e-learning modules, VR experiences, and animated videos to make new joiners feel welcomed, understand the bank’s culture and values, and become fully functional within a 30-day period.

Moment of Need

Our solution primarily addressed the “Learning for the first time” moment of need by providing new employees with the necessary knowledge and skills to succeed in their roles within the CHNW segment. Additionally, it addressed the “When things change” moment by adapting the induction program to meet the challenges posed by the COVID- 19 pandemic and shifting to a digital-only format.

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