Story – Saint-Gobain

success

Constructing an increase in product knowledge by manufacturing a series of sustainable digital learning materials.

success-story

CLIENT
A French multinational corporation that produces a variety of construction and high-performance materials.

CHALLENGE
Help sales consultants and customer service agents to access and learn a wide range of technical, job-critical information.

SOLUTION
Empowered sales and service staff to keep up-to-date with the latest features in order to help customers improve the performance of their homes and buildings.

We worked with Saint-Gobain’s technical team to develop a series of interactive e-Learning modules on key products such as Building Acoustics, Sustainability and Energy Efficiency, Dry Walling, Plasters, Ceiling Insulation and Combi-pack. The next step is to assess whether the training has reduced the number of product-related queries submitted to the technical support team by the sales and customer service teams.
Here's what our client had to say

There was a growing need within our business to provide the knowledge offered in our training modules to our teams across the African continent. Face to face training was proving to be costly. Ceed developed e-Learning solutions on complex subjects and content in a manner that even new staff could digest. The team is exceptionally hard working and did additional research to ensure that the developed work met our needs. I feel confident that it will help us transfer skills and empower staff to meet their business goals.

- Tumelo Nyepela
Sector-Manager